Refund Policy

1-day and 1-week passes

You can request a full refund within the first 24 hours of purchase if the pass has not been used. We check it against the caster connection log before approving it.

Subscriptions

You can cancel auto-renewal at any time and keep access until the end of the paid period. We do not issue partial refunds for time remaining in the current period.

Billing errors

If you were charged twice, charged an amount different from the published one, or paid and did not receive your credential due to our error, we refund the full charge.

Free trial

The 24-hour free trial is subject to approval and has no charge, so no refund applies.

How to request it and timing

Write to contacto@geonet.com.mx or call +52 222 116 4968 and +52 222 965 0147, with your purchase email. Card refunds go back to the same card and take 5–10 business days depending on your bank. OXXO payments are refunded by bank transfer to the account you provide. When a license is refunded, its credential is deactivated.

Who provides the service

GEONET is the trade name under which Josafat Torija González, a Mexican sole proprietor (RFC TOGJ801115VE8), provides the service. Address: Privada 30 B Sur 2707, Col. Seis de Enero, C.P. 72510, Puebla, Puebla, México. Phone: +52 222 116 4968 and +52 222 965 0147. Email: contacto@geonet.com.mx.

Last updated: September 25, 2026.